Transportation/ Logistics Customer Service manager 60-65K Summary: Directs and coordinates customer service activities of establishment to provide shipment services, with service contract or orders by performing the following duties personally or through subordinate supervisors. Essential duties and responsibilities include; drives the development of customer service Drives the development of the customer service strategy by partnering with management to define key philosophies. Formulates and establishes customer service benchmark standards to align with company standards which are then disseminated to and understood by all customer service personnel. Creates and documents process flows and standard procedures that align with company/ management philosophy and ensures compliance of procedures are supported through regular departmental review. Leads customer service satisfaction through critical analysis of customer feedback to identify root cause of service issues, procedures or process defects or inefficiencies. Drives improvements and appropriate solutions translating the information into actionable procedural or process recommendations through project prioritize. Supports customer accounts successfully through addressing questions, concerns and timely response to service issues, adjusting to shifting priorities with excellent follow through. Reviews customer requests for service for order specifics, special requests, complies data for estimates, oversees quoting, quote turnaround and timely submission of order paperwork. Assists in the review of customer contracts. Determines staff hours, numbers of personnel required for specific customer accounts. Ensures of personnel or personal participation in customer trade show activities. Coordinates training of service personnel in customer trade show activities. Prepares schedules for service personnel, assigns personnel to clients or to specific client work. Coordinates and implements plan for cross training of personnel. Implements and oversees customer serve incentive programs. Keeps records of work hours performed for each customer relationship, constantly aligning effective customer service staffing levels with account orders processed or volume/ complexity of accounts. Coordinates work of customer service personnel with operation/ sales department to implant fulfillment of orders. Acts as a liaison between customer and company. Manages 15 employees We are an equal employment opportunity employer.df-mn
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City:
San Jose
State:
California
Job Details
Degree Required:
None
Position Type:
Interested in all
Experience Required:
Open/Unknown
Specialty:
Manager Jobs
Accept Visa Candidates:
No
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